CCC PATIENT GUIDE
WV Medical Marijuana Card - New Patient Guide
Getting your medical marijuana card involves two separate steps: completing your certification appointment with CCC and then submitting your patient application with the WV DHHR. Please review this guide carefully before your visit.
PART 1
YOUR CCC CERTIFICATION APPOINTMENT
Follow the steps below:
Submit Your Documents Beforehand
Please submit the following before your appointment:
- A color copy of your current driver’s license or state-issued ID
- Medical records showing your qualifying diagnosis, full name, date of birth, and doctor’s information
Submit via one of the following:
- Email: intake@cccenters.org
- Upload securely at: com/intake
- Fax: 412-278-7255
Pay the $75 Certification Fee
- Call 412-730-3983 to pay by phone, this ensures your discounted rate is applied correctly
- Debit/Credit cards accepted online/by phone
- Charges will appear as “Syndikos Investments LLC”
Joining Your Appointment
- Your telehealth join link will be included in your appointment reminder emails and texts from CCC
- Watch for those closer to your visit date and follow the link to connect
Attend Your Virtual Physician Appointment
- Meets via secure video, typically 10-15 minutes
- The physician reviews your condition, discusses symptoms, and builds a personalized cannabis treatment plan with you
- CCC physicians are background-checked and state-approved
Cancellation & No-Show Policy
- Need to reschedule? Please call us at least 24 hours in advance
- A $45 fee applies for no-shows
Privacy Acknowledgment
- By proceeding with care at our practice, you acknowledge our HIPAA Data Use Agreement and, when applicable, our Telemedicine Consent Notice. (both available at compassionatecertificationcenters.com)
PART 2
AFTER YOUR APPOINTMENT — WV DHHR REGISTRATION
Once your certification appointment is complete, you’ll need to submit your patient application with the West Virginia Department of Health and Human Resources (DHHR), Bureau for Public Health, Office of Medical Cannabis.
Complete Your Patient Application Online
- Visit: wv-public.mycomplia.com
For your state registration you will need to provide the following:
- Digital photo of passport quality
- Photo ID, such as a copy of your driver’s license or state ID
- Proof of West Virginia residency
- A copy of the completed Patient Certification form provided by your physician, uploaded into your documents section
Check if You Qualify for a Fee Waiver
- If requesting a fee waiver based on financial hardship (income below 200% of the federal poverty level), provide acceptable proof of income such as a W-2, recent pay stubs, or proof of benefit eligibility
Pay the $50 Application Fee
- Submit your $50 application fee via ACH, check, or money order made payable to WV DHHR
- Mail payment to: Office of Medical Cannabis, 350 Capitol Street, Suite 523, Charleston, WV 25301
- Do not send payment if requesting a fee waiver, if the waiver is not granted, you will be notified to submit the fee at that time
PART 3
AFTER YOU APPLY
Processing Time
- The Office of Medical Cannabis will process your application in the order it was received, typically within 30 days
- If there are any issues with your application, you’ll receive an email with instructions to correct it
Important Reminder
- The WV DHHR and CCC are completely separate entities. If you encounter any issues with your application or have questions about the process, please contact the DHHR directly at wv-public.mycomplia.com
- Questions about your CCC appointment? Call us at 412-730-3983
FAQs
How does insurance factor into the cost of a WV medical marijuana card?
Medical marijuana certification falls outside insurance coverage due to federal restrictions on cannabis, so both the CCC certification fee and the state’s $50 application fee are out-of-pocket costs. Patients facing financial hardship may qualify for a waiver on the state fee.
What's the process for a minor to get certified in West Virginia?
Patients under 18 can be certified for medical marijuana, but a parent or legal guardian needs to register as their caregiver through the DHHR portal and handle the application on the patient’s behalf.
What documents count as proof of West Virginia residency?
The DHHR accepts a utility bill, bank statement, property tax record, or voter registration card showing your current West Virginia address. This is a separate document from your photo ID and gets uploaded alongside your other application materials.
How does WV treat certifications issued through telehealth?
West Virginia fully recognizes physician certifications completed via telehealth. CCC’s appointment runs on a secure, HIPAA-compliant video platform built to meet the state’s requirements.
Where does a referral from my primary care doctor fit into this process?
It doesn’t; no referral is needed. Your CCC physician handles an independent evaluation during your telehealth appointment and can issue certification directly if you qualify.
